NDIS FAQs

Find answers to your questions about our NDIS services and support options.

What is NDIS?

NDIS stands for National Disability Insurance Scheme, supporting individuals with disabilities in Australia.

What if my NDIS plan requires a registered provider?

We will help you navigate which supports must be delivered by registered providers and coordinate with those providers to ensure your needs are met.

Are you a registered NDIS provider service?

Yes, we are a fully registered NDIS provider in Melbourne. Our services meet all NDIS Practice Standards and the NDIS Code of Conduct, ensuring the highest level of quality, safety, and compliance. As a registered provider, we make it easy for participants to access our services through their NDIS plans, giving them confidence and choice in their support journey.

What services do you offer?

We offer NDIS support services, community participation, SIL, respite accommodation, and SDA support for independent living.

Who can benefit from your services?

Our services create an empowering environment where individuals are motivated, respected, and encouraged to explore their personal goals.

How can I use my NDIS provider service funding to pay for your disability support services in Melbourne?

If your NDIS provider service plan is self-managed or plan-managed, you can use your allocated funds to access our disability support services in Melbourne. You would pay our invoices directly (self-managed) or through your chosen plan manager.

What happens if my needs change or I have a complaint?

If you have any concerns or complaints, we are here to listen and address them. Once you put in your feedback about our NDIS provider services, we will get back to you within 24 hours and work with you to resolve it fairly and promptly.

How do I find the right disability services near me in Melbourne?

If you’re searching for disability services near me or specifically looking for disability services in Melbourne, we’re here to help. Our NDIS support worker team provides a wide range of disability services near you in Melbourne that follow the NDIS framework, including daily living assistance, community participation, respite care, and supported independent living.

For Respite Care Stays, what should I bring, and how is medication managed?

We recommend you bring comfortable clothing, personal items and any preferred entertainment during the respite care stay. It is non-negotiable for you to bring your medications in their original pharmacy-labelled packaging. Our NDIS support workers will assist with medication management strictly according to the prescribed dosages and in line with a medication chart, which we develop in alignment with your GP's instructions to ensure complete safety.

What is your process to ensure client safety?

All our NDIS support workers hold valid NDIS screening checks and first aid certificates. For complex health needs, our care plans are developed in consultation with, and under the direction of, your treating medical professionals.